FAQ

FAQ


Frequently Asked Questions

How can I place an order?

You can either place an order online by adding items to the shopping cart and checking out. You can as well email us at [email protected] or call us at 212-725-9845 and place the order on the phone.

 

What is the minimum order?

There is no minimum order. There are minimum packaging units (1 gross, 10 gross, 12 yards etc.) depending on the item. Minimum quantity is listed next to each individual item.

 
How long does it take to process an order?

Orders received before 2PM Eastern time are shipped the same day.

 

Are items that are out of stock backordered?

They are not. If you wish us to back order an item for you, please tell us so. Otherwise, we will consider your order finished once all stock items have been shipped.

 

Should I insure my shipment?

All shipments are automatically insured and a small insurance charge is added to the invoice.

 

Do you ship internationally?

Yes, we do. However, please take into account the fact that we have absolutely no control over the customs clearing process in your country. Depending on local regulations, you might have to supply customs entry documents for local authorities. We will, of course, provide you with a commercial invoice which will be based on your instructions and will be acceptable for local authorities. You will be responsible for customs clearance fees as well as duties assessed by your home country authorities.

 

What is your return policy?

All returns are subject to 15% restocking fee. Rhinestone chain in less than one spool quantity (retail setup) is subject to 25% restocking fee. All returns must be authorized and must be made within 10 days of date of the invoice. Call us for return authorization number. After you obtain the authorization number, the merchandise must be shipped back to us the next business day. It must be in the original packaging, unused and in the original condition. There are no returns after 10 days of the date of the invoice. Credit will be issued the same day returned merchandise is received in our location.

 

Do your products contain lead?

Some of our products contain lead. Several states have laws on their books that regulate products with lead content.

 

Is it safe to transfer personal information between my computer and your website?

Yes, it is. Our website is SSL encrypted and fully PCI compliant. All checkout pages display SSL verification logo and start with https:// (as opposed to http://) where "s" stands for secure connection.  All information transferred from your computer to our web server is encrypted using SSL protocol. 

 

Is my personal information secure?

We take personal information security very seriously. All your information is password protected and is never available to anyone outside of the company. We have a strict password policy in place and we NEVER share customers' personal information with anyone.