FAQ
Frequently Asked Questions
How can I place an order?
You can either place an order online by adding items to the shopping cart and checking out. You can as well email us at sales@beadandtrim.com or call us at 212-725-9845 and place the order on the phone.
What is the minimum order?
There is no minimum order. There are minimum packaging units (1 gross, 10 gross, 12 yards etc.) depending on the item. Minimum quantity is listed next to each individual item.
Orders received before 2PM Eastern time are shipped the same day.
Are items that are out of stock backordered?
They are not. If you wish us to back order an item for you, please tell us so. Otherwise, we will consider your order finished once all stock items have been shipped.
Should I insure my shipment?
All shipments are automatically insured and a small insurance charge is added to the invoice.
Do you ship internationally?
Yes, we do. However, please take into account the fact that we have absolutely no control over the customs clearing process in your country. Depending on local regulations, you might have to supply customs entry documents for local authorities. We will, of course, provide you with a commercial invoice which will be based on your instructions and will be acceptable for local authorities. You will be responsible for customs clearance fees as well as duties assessed by your home country authorities.
What is your return policy?
All returns must be authorized and must be made within 15 days of date of the date of the invoice. Please email us prior to sending the returns. Include the items and a copy of the invoice in the package. Items must be in the original packaging, unused and in the original condition. PRECIOSA stones can be returned only if the hologram seal on the package is not broken.There are no returns after 15 days of the date of the invoice. Credit will be issued the same day returned merchandise is received in our location. There are no returns of sale and/or closeout items.
Do your products contain lead?
Some of our products may contain lead. Several states have laws on their books that regulate products with lead content.
Is it safe to transfer personal information between my computer and your website?
Yes, it is. Our website is SSL encrypted and fully PCI compliant. All information transferred from your computer to our web server is encrypted using SSL protocol.
Is my personal information secure?
We take personal information security very seriously. All your information is password protected. When you are placing your order online we do not have access to either to your website password or your credit card information. It is stored and encrypted on the servers and is not visible to us. We never share your information (name, address, email) with any third party.